Return Policy

Return and Exchange Policy

TIMELESS TASARIM ARGE LIMITED ŞİRKETİ (“TIMELESS METAL SIGNS”) is committed to ensuring customer satisfaction. Below are the details of our return and exchange policy:

1- Return and Exchange Period: Customers may return or exchange their purchases within 30 days from the date of delivery. Returns and exchanges will only be accepted if the product is unused, undamaged, and returned in its original packaging.


2- Return and Exchange Conditions:

  • Items must be in their original condition and must not have been used, installed, or altered in any way.
  • Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.
  • Any damage or defect must be reported within 7 days of delivery to be eligible for a return or exchange.
  1. Shipping Costs:
  • The shipping costs for returns and exchanges will be the responsibility of the buyer.
  • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.
  1. Refund Process:
  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to the original payment method.
  • Shipping costs are non-refundable.
  1. Exchange Process:
  • If you wish to exchange an item, please contact our customer support before sending the item back.
  • Exchanges will be processed once the original item is received and inspected.

For any questions or to initiate a return or exchange, please contact us at:

Timeless Tasarım ARGE Limited Şirketi
Yenikaraman mah Sanayi Cad. No 150 A Osmangazi / Bursa
Vergi No: 8441182476