Distance Sales Contract

1. PARTIES

1.1. Seller Information:

  • Company Name: Timeless Tasarım ARGE Limited Şirketi
  • Brand Name: Timeless Metal Signs
  • Address: Yenikaraman Mah. Sanayi Cad. No:150 A, Osmangazi / Bursa
  • Tax Number: 8441182476
  • Website: www.largemetalwalldecor.com

2. SUBJECT OF THE AGREEMENT

This Distance Sales Agreement ("Agreement") has been prepared in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts. It regulates the rights and obligations of the parties regarding the sale and delivery of products purchased by the Buyer from the www.largemetalwalldecor.com website.


4. GENERAL TERMS

4.1. The Buyer confirms that they have read and understood the product details, sales price, payment method, and delivery terms on the website before placing the order.

4.2. The ordered product(s) will be delivered within a maximum of 30 days, depending on the shipping address, unless unforeseen circumstances arise.

4.3. If the product is to be delivered to a third party designated by the Buyer, the Seller is not responsible if the recipient refuses delivery.

4.4. The Seller undertakes to deliver the product(s) in good condition, complete, and as described on the website.

4.5. The Buyer must fully pay for the order before the Seller is obligated to ship the product. If the payment is not processed, the Seller has no responsibility to fulfill the order.

4.6. If, after delivery, the Buyer's payment is reversed or disputed by their bank due to fraudulent transactions, the Buyer must return the product to the Seller within 10 days or reprocess the payment.

4.7. In cases of force majeure (e.g., natural disasters, transportation restrictions), the Seller will notify the Buyer and offer the options to either:

  • Cancel the order,
  • Replace the product with a similar one, or
  • Delay the delivery until the situation is resolved.

5. RIGHT OF WITHDRAWAL

5.1. The Buyer has the right to withdraw from this agreement and return the product within 14 days after receiving it, without providing a reason.

5.2. To exercise the right of withdrawal, the Buyer must notify the Seller via email or phone within the 14-day period. The product must be returned in its original condition with the invoice.

5.3. Once the Seller receives the returned product and confirms it is in unused and undamaged condition, the refund will be processed within 14 days.

6. CONDITIONS FOR RETURNS & EXCHANGES

6.1. The Buyer may return or exchange products within 30 days of receiving them.

6.2. Return and exchange shipping costs are the responsibility of the Buyer. The Seller does not cover shipping fees for returns or exchanges.

6.3. The Buyer must ensure the product is well-packaged to prevent damage during return shipping. The Seller is not responsible for damages caused during return shipment.

6.4. Custom-made and personalized products cannot be returned or exchanged unless they are defective.

7. GOVERNING LAW AND JURISDICTION

This Agreement is governed by the laws of Turkey, and any disputes will be resolved in the Bursa Courts and Enforcement Offices.

8. FINAL PROVISIONS

By confirming this Agreement electronically, the Buyer acknowledges that they have read and understood its terms and fully accept its conditions.